At AdTik Solutions, we are committed to providing exceptional service and ensuring complete customer satisfaction. This Refund Policy outlines our procedures for handling refunds and cancellations for our TikTok advertising services.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our services. If you’re not completely satisfied, we’ll refund your payment in full.
1. Eligibility for Refunds
You may be eligible for a refund if:
- You request a refund within 30 days of your initial purchase
- We are unable to deliver the promised services due to technical issues on our end
- There was an error in billing or duplicate charges
- The service quality does not meet our advertised standards
- You experience significant delays in service delivery beyond our promised timeframe
2. Refund Process
To request a refund, please follow these steps:
Contact Support
Reach out to our customer support team via email or phone within 30 days of purchase
Provide Details
Include your order number, reason for refund, and any relevant documentation
Review Process
Our team will review your request within 2-3 business days
Refund Processing
If approved, refunds are processed within 5-10 business days
3. Refund Methods
Refunds will be processed using the same payment method used for the original purchase:
- PayPal: Refunds are processed directly to your PayPal account
- Credit/Debit Cards: Refunds are processed to the original card used
- Processing Time: 5-10 business days for PayPal, 7-14 business days for credit cards
4. Non-Refundable Items
Exceptions to Refund Policy
The following circumstances are not eligible for refunds:
- Services that have been fully delivered and utilized by the customer
- Requests made after the 30-day guarantee period
- Violations of our Terms of Service or Acceptable Use Policy
- Fraudulent or suspicious activity
- Services cancelled due to policy violations
- Third-party fees or charges (PayPal fees, bank charges, etc.)
5. Partial Refunds
In certain cases, we may offer partial refunds:
- If services were partially delivered before cancellation
- When there are extenuating circumstances beyond our control
- For long-term contracts cancelled mid-term (prorated refunds)
6. Cancellation Policy
You may cancel your service at any time:
- Before Service Delivery: Full refund available
- During Service: Prorated refund based on unused portion
- After Service Completion: No refund available unless under guarantee
7. Dispute Resolution
If you disagree with our refund decision:
- Contact our customer support team for further review
- Provide additional documentation or evidence
- We may escalate to management for final decision
- For PayPal disputes, follow PayPal’s dispute resolution process
8. Contact Information
To request a refund or discuss any payment-related issues:
- Email: support@adtiksolutions.com
- Phone: +84 332 901 791
- Response Time: Within 24 hours during business days
Need Help?
If you have any questions about our Refund Policy or need assistance with a refund request, please don’t hesitate to contact us:
- Email: contact@adtiksolutions.com
- Phone: +84 332 901 791
- Address: Village 11, Hoa Khanh Commune, Buon Ma Thuot City, Dak Lak Province Vietnam
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+7)
We’re here to help ensure your complete satisfaction with our services.